Shipping policy

Order before 12:30 pm for Next Working Day Delivery*

Please bear in mind that some delays may occur in the week following the bank holiday weekend

Delivery Charges

All deliveries are free of charge.

All orders made on wooden-planters.co.uk before 12:30 pm within a normal working week, Monday to Friday, are packed and dispatched the same day. We use a Next Working Day courier service that delivers within The United Kingdom & British Isle addresses (non-mainland UK may take longer and will incur a higher delivery charge).

For example, if you were to order from us online before 12:30pm on Monday, we would pack and ship the same day for delivery the next working day, Tuesday. If you order from us over the weekend, your order will be dispatched the next working day, normally a Monday.

⏳ Making an order on a Thursday after 12:30 pm

Make an order on a Thursday before the next working day cut off, then we’ll get your order to you on Friday.

If you make an order after 12:30pm on a Thursday, your order will be dispatched the next working day, Friday. Your order will then be delivered the next working day, which will normally be a Monday.

⌛Making an order on a Friday after 12pm or over a weekend.

If you make an order after 12:30pm on a Friday or over the weekend, your order will be dispatched the next working day, normally a Monday.

We are a member of the Made in Britain Campaign and manufacture all our wooden products in our factory in Kent; this means we don’t have to wait for the stock from other suppliers and can promptly get orders dispatched.

We will email you notifying you that your order is dispatched you will also receive an email from the courier that will be sent out with tracking details.

🏴󠁧󠁢󠁳󠁣󠁴󠁿Ordering from some areas of Scotland

We do everything we can to keep the delivery charges as low as possible, but some areas of Scotland are more expensive to deliver to than other places. Our parcels are normally very large and very heavy and courier companies will charge a premium for this. Please call us if you would like to talk to us about delivery charges to Scotland.

We use the courier services of Evri, DPD, DHL, and APC, all orders are tracked and a member of the household will need to be present to receive them. Orders can, on occasion, be left with a neighbour or in a safe place; this is down to the discretion of the delivery driver. A card indicating this has happened will normally be left and a photo showing the item and its location will be added to the delivery tracking.

Northern Ireland

Due to the nature of our products, orders to Northern Ireland can incur varying delivery charges. If you would like an item to be delivered to Northern Ireland, please contact us with your postcode and a list of the items you would like to order, and we will send you a quote for the delivery.